FAQ

Cancellation and Policies

• Do you offer refunds in case of cancellation?

  There is no cancellation fee in case of bad weather, provided that the game has not been installed and that you notify us before 10:00 a.m. on the morning before the event. If you need to cancel for any other reason, we will retain a 25% deposit that you may use within the following year.

Costs and Booking

• How far in advance should I reserve inflatable games?

  We recommend booking as early as possible to guarantee availability. In general:

  • 2 to 4 weeks in advance during regular periods
  • 1 to 3 months in advance for weekends, holidays, public holidays, and peak season

  Last-minute bookings are sometimes possible, depending on availability.

• How much does it cost to rent inflatable games?

  The rental cost varies depending on the products selected. Please contact us for a quote tailored to your needs.

Installation and Technical Requirements

• How many children can use the inflatable games at the same time?

  The capacity of our inflatable games varies between 2 and 10 people.

• Is it possible to rent inflatable games in winter?

  We do not rent inflatable games for outdoor use during the winter. However, we do install them indoors from November 1 to March 31.

• Can inflatable games be used in the rain or snow?

  No, inflatable games cannot be installed or used in rain or snow.

• What is required to install inflatable games?

  We need access to an electrical outlet.

• On what surfaces can inflatable games be installed?

  Inflatable games can be installed outdoors on flat, stable, and clear surfaces such as grass and asphalt.

Delivery and Logistics

• Are delivery and installation included with the inflatable games?

  Yes. Our service is turnkey. Delivery, installation, and dismantling are included in all rentals.

• Which areas do you deliver to?

  We deliver throughout Greater Montreal, including Laval, Longueuil, and Montérégie. For installations outside this area, please contact us to discuss possible options.

Supervision and Safety

• Who is responsible for the inflatable games during the rental period?

  From delivery until dismantling, the rented equipment is under the client’s responsibility. We simply ask that you take care of it so that it remains in the same condition as when it was installed. In the event of theft, loss, or vandalism, the client is responsible. Fiesta Inflatable Games cannot be held responsible for lost, stolen, or damaged equipment. For more information, please consult our Rules and Regulations.

Insurance and Liability

• Who is responsible for supervising the inflatable games?

  Constant supervision is required whenever an inflatable game is in use. It is therefore important to ensure that an adult is present at all times to supervise participants. For added peace of mind, our team can also provide professional on-site supervision for an additional fee.

• Do you have insurance in case of an accident?

  Yes. All our rentals are covered by $2 million in liability insurance.